The HVAC system in your home is probably its most expensive and definitely complicated appliance. When you need it serviced or replaced, you’ll want to use the most capable technician or contractor you can find. Fortunately California makes it possible for you to choose a company or person you can count on. There are also other professional organizations that indicate the quality of HVAC professionals in your area.
Insist on hiring a technician who has an active HVAC contracting license with the state of California. They must also have insurance and bonding to protect you financially. Not all HVAC technicians work for an HVAC contractor. Even solo technicians need the proper credentials and insurance. If you have work performed by an unlicensed contractor or technician, the manufacturer may not honor the warranty. Losing the warranty could cause you to suffer considerably if you have an extensive repair in the future.
Look for a technician who has NATE (North American Technician Excellence) certification. NATE is a nonprofit organization dedicated to improving the HVAC industry by singling out the most capable and competent technicians in the field. NATE administers a series of rigorous exams to applicants who want it’s certification. Only a small handful of HVAC technicians pass.
When you find an HVAC company that has NATE certification and NATE technicians, you can expect them to be the most knowledgeable in your area. Besides technical competence, NATE also insists on high standards for customer service. Customer satisfaction rates are highest among NATE-certified HVAC companies.
Besides the BBB, explore these resources:
• Check out the BBB ratings. The Better Business Bureau assigns ratings to companies based on consumer feedback. Look for an HVAC company with and A or A+ rating.
• Ask around. You might find that someone you know and trust has used a company or individual with whom they were impressed.
• Go online. While you do have to use caution with online reviews, Angie’s List provides authentic company reviews, as well as HomeAdvisor.com.
Does the company or technician have Energy Star credentials? This voluntary program helps consumers select HVAC contractors and technicians who follow the guidelines the Energy Star program has developed. They help you get the most energy efficiency from your equipment, whether you’re installing new or having your existing system service.
If you’re in the process of choosing an HVAC technician, contact O.C. McDonald. We provide trusted HVAC services in the San Jose and Bay Areas or call us at (408) 295-2182 today.